Data Deletion Instructions

This page explains how to request deletion of data associated with Voysera products — the voice AI platform and Voysera Chat (including our Meta/Instagram and WhatsApp Cloud API connections) — in line with Meta Platform Terms and applicable privacy laws.

1. What you can delete

• Call recordings, transcripts, session logs, and analytics tied to your workspace (where legally permitted).
• Instagram / Meta / WhatsApp messaging data obtained through our connected apps and inboxes.
• Related account profile fields you provided to Voysera for those channels.

2. How to request deletion

Email admin@voysera.ai with subject line “Data Deletion Request” and include:

• Your full name and organization
• The product scope (voice platform, Voysera Chat, or both)
• Instagram username / WhatsApp number if relevant (e.g. @voysera.ai)
• The email used on your Voysera or Meta Business account
• Whether you want channel data only or full workspace deletion

We will verify the request is from an authorized account owner or Meta user, then process deletion.

3. What happens next

• We acknowledge your request within 7 days.
• We delete or anonymize applicable personal data from production systems within 30 days, unless we must retain a copy for legal, security, or dispute reasons.
• Backups roll off on their normal retention schedule.

4. Disconnect without full deletion

You can revoke Instagram app access in Instagram → Settings → Apps and websites. You can disconnect WhatsApp or Instagram inboxes inside Voysera Chat. Revoking access stops new data collection; send an email request if you also want stored history removed.

5. Meta user callback

If Meta directs you here after a user data deletion request for our app, email admin@voysera.ai with any confirmation code or user ID Meta provided so we can locate and delete matching records.

6. Contact

Voysera W.L.L
Email: admin@voysera.ai
Web: https://voysera.ai