Privacy Policy

This Privacy Policy explains how Voysera W.L.L (“Voysera”, “we”, “us”) collects, uses, and protects information when you use our websites and products — including the Voysera voice AI agent platform (inbound/outbound calling, campaigns, assistants, call analytics, and related studio tools) and Voysera Chat messaging (WhatsApp, Instagram Direct, website widget, and other connected channels).

1. Who we are

Voysera W.L.L provides enterprise voice and messaging AI software for customer experience. Contact: admin@voysera.ai. Website: https://voysera.ai.

2. Products this policy covers

• Voice AI platform — AI phone agents, LiveKit-based realtime calls, campaigns, call logs, recordings/transcripts, analytics, boards, and operator tools.
• Voysera Chat — omnichannel inbox (including Meta WhatsApp Cloud API and Instagram messaging) powered with your connected assistants.
• Websites & demos — voysera.ai marketing site, showcase/web-test experiences, and related landing pages.

3. Information we collect

• Account & business data — name, email, organization details, roles, and configuration you provide.
• Voice / call data — phone numbers, call metadata, recordings, transcripts, structured input/output variables, and quality analytics when you use the voice platform.
• Messaging content — WhatsApp, Instagram Direct, website chat, and related metadata when you connect those channels.
• Instagram / Meta / WhatsApp data — when you authorize our Meta apps, we may receive professional account identifiers, inbox messages, sender IDs, timestamps, and delivery status needed to operate your connected inbox.
• Technical data — IP address, browser/device info, and logs for security and reliability.

4. How we use information

• Provide, secure, and improve Voysera voice agents, campaigns, analytics, and chat products.
• Route and display customer conversations in your workspace (including AI assistant / Agent Bot replies you enable).
• Operate telephony, realtime media, and channel integrations you configure.
• Comply with law, prevent abuse, and enforce our terms.

We do not sell personal information. We do not use your call or Instagram/WhatsApp message content to train public foundation models for unrelated third parties.

5. Sharing

We may share data with subprocessors that host or power the service (for example cloud hosting, telephony/SIP, realtime media, AI model providers, and Meta platforms when you connect Instagram or WhatsApp). We share only what is needed to deliver the feature you configured. We may disclose information if required by law or to protect rights and safety.

6. Retention

We retain account, call, and conversation data for as long as your organization keeps an active Voysera workspace or as needed for legal, security, and backup purposes. You may request deletion as described in our Data Deletion page.

7. Security

We apply administrative, technical, and organizational measures appropriate to the nature of the data, including access controls and encrypted transport. No method of transmission or storage is 100% secure.

8. Your rights

Depending on your location, you may have rights to access, correct, export, or delete personal data. Contact admin@voysera.ai. For Meta/Instagram/WhatsApp user data obtained via our Meta apps, you can also use the instructions on our Data Deletion page.

9. Children

Voysera is a business service and is not directed to children under 13.

10. Changes

We may update this policy. The “Last updated” date at the top of the page will change when we do. Continued use of the service after updates constitutes acceptance of the revised policy.

11. Contact

Privacy questions: admin@voysera.ai