Return and Refund Policy

How we handle refunds for prepaid Voysera credit purchases. This policy is the canonical return/refund policy for VOYSERA W.L.L (CR 184351-1) and covers payments taken through Tap Payments on platform.voysera.ai.

1. Product nature

Voysera sells prepaid digital Credits delivered immediately to your organisation wallet after a successful payment. There is no physical shipping and no “return of goods”. The digital refund rules below apply.

2. Free Starter credits

Welcome grants are not refundable for cash and are not exchangeable.

3. Unused credits

If you purchase a credit pack via Tap (or Stripe if enabled) and no credits from that purchase have been consumed, you may request a full refund within 14 days of payment by emailing admin@voysera.ai with the transaction / Tap charge id. If approved, we reverse the credited balance and request Tap to refund the original payment method.

4. Used or partially used credits

Once any credits tied to a purchase are debited (inference, chat, or other platform usage), that purchase is non-refundable, including any remaining balance from the same pack, except where we decide otherwise at our discretion (for example a proven outage on our side that prevented delivery).

5. Failed or duplicate charges

If you were charged due to a clear technical error (duplicate charge, or a payment without the wallet being credited), contact us within 7 days. We will review the logs and issue a refund or balance correction as appropriate.

6. Disputes and Tap

Refunds are processed through Tap Payments back to the original payment method and may take several business days at the bank or wallet. Opening a chargeback without contacting us first may result in account suspension pending review. Payment-instrument privacy is covered in our Privacy Policy.

7. How to request a refund

1. Email admin@voysera.ai from the account’s registered address.
2. Include organisation name, payment date, amount, and the charge id if available.
3. We typically respond within 3–5 business days.

8. Contact

VOYSERA W.L.L · CR 184351-1
Flat 25 / Bldg 1913 / Rd 2124 / Blk 321, Manama / Alqudaybiyah, Bahrain
Email: admin@voysera.ai

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